Public Service Strategy

Our client was challenged to evolve its services delivery model to provide the most effective possible services to a diverse client base. As a full “Judicare” model operating in a constrained financial environment with rapidly changing client needs, the delivery model required renewal.

THSG was engaged to conduct a detailed assessment of client needs, service standards and performance measurement within one of the largest service delivery offices in the system. THSG reviewed the operations, compared the services and delivery modalities with best practices, client needs and requirements for performance measurement and monitoring and ultimately developed a strategic implementation plan for the organization to migrate its delivery system to a newer governance model.